TOPdesk AI agent for Slack and Teams
Put Wopie to work in TOPdesk.
Wopie logs and checks TOPdesk incidents, reads their history and drafts updates for your OK.
$100 in credits · No card needed
Ingrid in #service-desk
@wopie log an incident: printer on floor 2 is offline
Wopie Quoted 50 credits before starting
Incident created as Printer offline, floor 2, priority Medium, category Hardware. It is in the Facilities queue.
Used 45 credits·Created in TOPdesk
Ingrid in #service-desk
@wopie what happened on incident I2405-0147?
Wopie Quoted 60 credits before starting
Raised Monday, assigned to Dev on Tuesday and waiting on a part. Last note was yesterday at 4pm.
Used 54 credits·Answered in #service-desk
Ingrid in #service-desk
@wopie how many incidents are open and which are close to breaching the SLA?
Wopie Quoted 150 credits before starting
38 open. Five will breach their SLA today. Three of those are waiting for the requester.
Used 135 credits·Report posted
Ingrid in #service-desk
@wopie tell the requester on I2405-0147 the part arrives Thursday
Wopie Quoted 130 credits before starting
Note drafted: the part arrives Thursday, and a technician visits Friday morning. It goes to the requester when you approve.
Used 117 credits·Waiting for your OK
How Wopie works with TOPdesk.
Wopie is an AI agent that works in TOPdesk for you. You ask in Slack or Microsoft Teams. It logs incidents, finds them by number, reads their history and finds the right knowledge item. It uses your own categories, priorities and locations. Replies to the person who raised an incident wait for your OK.
- 1Ask in a channelWrite what you need in Slack or Microsoft Teams, the way you'd ask a teammate. No setup in TOPdesk.
- 2Wopie does the workIt tells you the credits first, then works in TOPdesk and your other tools, and posts the result in the thread.
- 3You stay in chargeAnything that reaches a customer, moves money or deletes data waits for your OK.
- Works in
- Slack and Microsoft Teams
- Connects
- Sign in to TOPdesk once
- Category
- Customer support
- What it can do
- 22 TOPdesk actions: 20 look things up, 2 make changes
- Price
- $100 in free credits, then pay per job
Wopie uses TOPdesk with your other tools.
Ask for a result that needs more than one tool. Wopie pulls from TOPdesk, checks the rest and hands back one finished answer.
Everything Wopie can do in TOPdesk.
22 TOPdesk actions, in plain words. You never pick them yourself: ask for the result and Wopie chooses. 20 only look things up. The rest make changes, inside the access you give it.
- Create incidentChanges
Creates a new incident.
- Get incidentLooks up
Returns an incident.
- Get incident actionsLooks up
Get incident actions by incident.
- Get incident actions by numberLooks up
Get incident actions by incident number.
- Get incident progress trailLooks up
Get incident progress trail by incident.
- Get incident progress trail by numberLooks up
Get incident progress trail by incident number.
- Get incidentsLooks up
Returns a list of incidents.
- Get Knowledge Item statusesLooks up
Returns the list of possible Knowledge Item statuses.
- Get Knowledge ItemsLooks up
Returns a list of Knowledge Items.
- List Branch optionsLooks up
Gets available options for the Branch field.
- List Call Type optionsLooks up
Gets available options for the Call Type field.
- List Category optionsLooks up
Gets available options for the Category field.
Safe in TOPdesk by default.
- Only what you share
Wopie sees only what your TOPdesk connection allows, and never more than the person who asked.
- Asks before it acts
Looking things up runs on its own. Anything that reaches a customer, moves money or deletes data waits for your OK.
- Every step on record
Each change it makes in TOPdesk is logged, with who asked and who approved it.
From owners using it
What owners are saying.
“Wopie.ai has transformed how I run the agency. Enquiries, follow-ups and everyday admin are easier to stay on top of, freeing me to focus on our clients and growth. It's simple to use, and the entire operation now runs more smoothly.”
Harcourts · Real estate
“Wopie.ai has genuinely changed how I run Aster Stayz. It saves me hours on everyday tasks, giving me more time to care for our guests and grow the business. It's simple to use and has made the entire operation feel far more manageable.”
Aster Stayz · Short-term rentals
More Customer support integrations.
Wopie works in 3,200+ apps, and can use several in one job.
TOPdesk integration
TOPdesk questions, answered.
No. Replies to the requester wait for your OK.
TOPdesk and its logo belong to their owner and are shown only to say the two work together.