wopie.

Zendesk AI agent for Slack and Teams

Put Wopie to work in Zendesk.

Wopie reads Zendesk tickets, drafts replies, adds tags and tells you what is piling up.

Hire for free

$100 in credits · No card needed

# support

Nora in #support

@wopie what is waiting in Zendesk right now?

Wopie Quoted 70 credits before starting

38 open tickets. 9 are over a day old. Refund questions are the biggest group, with 14.

Used 64 credits·Answered in #support

How Wopie works with Zendesk.

Wopie is an AI agent that works in Zendesk for you. You ask in Slack or Microsoft Teams. It summarizes tickets, tags them, drafts replies from your help articles and macros, and tells you what is piling up. A customer never gets a reply until a person says OK. Deleting a ticket also needs your approval.

  1. 1Ask in a channelWrite what you need in Slack or Microsoft Teams, the way you'd ask a teammate. No setup in Zendesk.
  2. 2Wopie does the workIt tells you the credits first, then works in Zendesk and your other tools, and posts the result in the thread.
  3. 3You stay in chargeAnything that reaches a customer, moves money or deletes data waits for your OK.
Works in
Slack and Microsoft Teams
Connects
Sign in to Zendesk once
Category
Customer support
What it can do
33 Zendesk actions: 22 look things up, 11 make changes
Price
$100 in free credits, then pay per job

Wopie uses Zendesk with your other tools.

Ask for a result that needs more than one tool. Wopie pulls from Zendesk, checks the rest and hands back one finished answer.

Everything Wopie can do in Zendesk.

33 Zendesk actions, in plain words. You never pick them yourself: ask for the result and Wopie chooses. 22 only look things up. The rest make changes, inside the access you give it.

  • Add ticket tagsChanges

    Add tags to a ticket.

  • Create side conversationChanges

    Create a side conversation on a Zendesk ticket using email, Zendesk agent, Slack, Microsoft Teams, or child-ticket participants.

  • Create ticketChanges

    Creates a ticket.

  • Delete ticketChanges

    Deletes a ticket.

  • Get articleLooks up

    Gets an article.

  • Get Dynamic content itemLooks up

    Gets a dynamic content item.

  • Get Dynamic content items by nameLooks up

    Gets multiple dynamic content items by their names.

  • Get macroLooks up

    Gets a macro.

  • Get Side conversationLooks up

    Gets a single Zendesk side conversation.

  • Get ticket infoLooks up

    Gets information about a specific ticket.

  • Get user infoLooks up

    Gets information about a specific user.

  • List active macrosLooks up

    Lists all active shared and personal macros available to the current user.

Safe in Zendesk by default.

  • Only what you share

    Wopie sees only what your Zendesk connection allows, and never more than the person who asked.

  • Asks before it acts

    Looking things up runs on its own. Anything that reaches a customer, moves money or deletes data waits for your OK.

  • Every step on record

    Each change it makes in Zendesk is logged, with who asked and who approved it.

How Wopie stays safe

From owners using it

What owners are saying.

  • “Wopie.ai has transformed how I run the agency. Enquiries, follow-ups and everyday admin are easier to stay on top of, freeing me to focus on our clients and growth. It's simple to use, and the entire operation now runs more smoothly.”

    Harcourts · Real estate

  • “Wopie.ai has genuinely changed how I run Aster Stayz. It saves me hours on everyday tasks, giving me more time to care for our guests and grow the business. It's simple to use and has made the entire operation feel far more manageable.”

    Aster Stayz · Short-term rentals

More Customer support integrations.

Wopie works in 3,200+ apps, and can use several in one job.

Browse all integrations

Zendesk integration

Zendesk questions, answered.

No. Every reply waits for a person to approve it.

Zendesk and its logo belong to their owner and are shown only to say the two work together.