wopie.

Help Scout AI agent for Slack and Teams

Put Wopie to work in Help Scout.

Wopie reads your Help Scout conversations, adds notes, updates them and drafts replies.

Hire for free

$100 in credits · No card needed

# support

Ingrid in #support

@wopie summarize the long thread with Pelham Dental

Wopie Quoted 70 credits before starting

Pelham first asked about a double charge in April. You refunded one payment. They now ask for an invoice copy.

Used 64 credits·Answered in #support

How Wopie works with Help Scout.

Wopie is an AI agent that works in Help Scout for you. You ask in Slack or Microsoft Teams. It reads a conversation from start to end, writes a short summary, adds an internal note and drafts the reply. It keeps your tags and mailboxes as they are. Replies wait for your OK before they are sent.

  1. 1Ask in a channelWrite what you need in Slack or Microsoft Teams, the way you'd ask a teammate. No setup in Help Scout.
  2. 2Wopie does the workIt tells you the credits first, then works in Help Scout and your other tools, and posts the result in the thread.
  3. 3You stay in chargeAnything that reaches a customer, moves money or deletes data waits for your OK.
Works in
Slack and Microsoft Teams
Connects
Sign in to Help Scout once
Category
Customer support
What it can do
12 Help Scout actions: 8 look things up, 4 make changes
Price
$100 in free credits, then pay per job

Wopie uses Help Scout with your other tools.

Ask for a result that needs more than one tool. Wopie pulls from Help Scout, checks the rest and hands back one finished answer.

Everything Wopie can do in Help Scout.

12 Help Scout actions, in plain words. You never pick them yourself: ask for the result and Wopie chooses. 8 only look things up. The rest make changes, inside the access you give it.

  • Add note to conversationChanges

    Adds a note to a conversation in Help Scout.

  • Create customerChanges

    Creates a new customer record in Help Scout.

  • Get conversation detailsLooks up

    Gets the details of a specific conversation.

  • Get conversation threadsLooks up

    Gets the threads of a specific conversation.

  • Get tagLooks up

    Gets a tag.

  • List Conversation optionsLooks up

    Gets available options for the Conversation field.

  • List Customer optionsLooks up

    Gets available options for the Customer field.

  • List Tag optionsLooks up

    Gets available options for the Tag field.

  • List tagsLooks up

    Lists all tags in Help Scout.

  • List User optionsLooks up

    Gets available options for the User field.

  • Send replyChanges

    Sends a reply to a conversation.

  • Update conversationChanges

    Updates a conversation.

Safe in Help Scout by default.

  • Only what you share

    Wopie sees only what your Help Scout connection allows, and never more than the person who asked.

  • Asks before it acts

    Looking things up runs on its own. Anything that reaches a customer, moves money or deletes data waits for your OK.

  • Every step on record

    Each change it makes in Help Scout is logged, with who asked and who approved it.

How Wopie stays safe

From owners using it

What owners are saying.

  • “Wopie.ai has transformed how I run the agency. Enquiries, follow-ups and everyday admin are easier to stay on top of, freeing me to focus on our clients and growth. It's simple to use, and the entire operation now runs more smoothly.”

    Harcourts · Real estate

  • “Wopie.ai has genuinely changed how I run Aster Stayz. It saves me hours on everyday tasks, giving me more time to care for our guests and grow the business. It's simple to use and has made the entire operation feel far more manageable.”

    Aster Stayz · Short-term rentals

More Customer support integrations.

Wopie works in 3,200+ apps, and can use several in one job.

Browse all integrations

Help Scout integration

Help Scout questions, answered.

No. Replies wait for a person to approve them.

Help Scout and its logo belong to their owner and are shown only to say the two work together.