Freshchat AI agent for Slack and Teams
Put Wopie to work in Freshchat.
Wopie reads your Freshchat conversations, finds the ones waiting and shows who is free to help.
$100 in credits · No card needed
Nia in #support
@wopie which chats are waiting for an answer?
Wopie Quoted 60 credits before starting
Nine chats are waiting. Four have waited over 20 minutes, mostly on the website chat channel.
Used 52 credits·Answered in #support
Nia in #support
@wopie what is the Kowalski chat about?
Wopie Quoted 50 credits before starting
Mr Kowalski was charged twice for one order. He sent a screenshot and wants a refund.
Used 44 credits·Answered in #support
Nia in #support
@wopie when are chats busiest?
Wopie Quoted 125 credits before starting
Chats peak between 11am and 1pm, with about 35 an hour. Mondays are the heaviest day.
Used 114 credits·Report posted
Nia in #support
@wopie draft a reply to the Kowalski chat
Wopie Quoted 125 credits before starting
Reply ready: it says sorry, confirms the double charge and says the refund takes three days.
Used 117 credits·Waiting for your OK
How Wopie works with Freshchat.
Wopie is an AI agent that works in Freshchat for you. You ask in Slack or Microsoft Teams. It finds waiting conversations, reads a thread and shows which agents and groups are on shift. It only reads. Any reply to a customer is written for a person to approve.
- 1Ask in a channelWrite what you need in Slack or Microsoft Teams, the way you'd ask a teammate. No setup in Freshchat.
- 2Wopie does the workIt tells you the credits first, then works in Freshchat and your other tools, and posts the result in the thread.
- 3You stay in chargeAnything that reaches a customer, moves money or deletes data waits for your OK.
- Works in
- Slack and Microsoft Teams
- Connects
- Sign in to Freshchat once
- Category
- Customer support
- What it can do
- 11 Freshchat actions: 9 look things up, 2 make changes
- Price
- $100 in free credits, then pay per job
Everything Wopie can do in Freshchat.
11 Freshchat actions, in plain words. You never pick them yourself: ask for the result and Wopie chooses. 9 only look things up. The rest make changes, inside the access you give it.
- Fetch conversation detailsLooks up
Gets details for a specific conversation.
- Get userLooks up
- List Agent optionsLooks up
Gets available options for the Agent field.
- List agentsLooks up
Lists all agents in Freshchat.
- List all conversation propertiesLooks up
Gets a list of all conversation properties configured in the Freshchat system.
- List channelsLooks up
Lists all channels in Freshchat.
- List Group optionsLooks up
Gets available options for the Group field.
- List messagesLooks up
Lists all messages in a conversation.
- List User optionsLooks up
Gets available options for the User field.
- Send message in chatChanges
Sends a message in a specific conversation.
- Update conversationChanges
Updates a conversation's status, assignment, or properties.
Safe in Freshchat by default.
- Only what you share
Wopie sees only what your Freshchat connection allows, and never more than the person who asked.
- Asks before it acts
Looking things up runs on its own. Anything that reaches a customer, moves money or deletes data waits for your OK.
- Every step on record
Each change it makes in Freshchat is logged, with who asked and who approved it.
From owners using it
What owners are saying.
“Wopie.ai has transformed how I run the agency. Enquiries, follow-ups and everyday admin are easier to stay on top of, freeing me to focus on our clients and growth. It's simple to use, and the entire operation now runs more smoothly.”
Harcourts · Real estate
“Wopie.ai has genuinely changed how I run Aster Stayz. It saves me hours on everyday tasks, giving me more time to care for our guests and grow the business. It's simple to use and has made the entire operation feel far more manageable.”
Aster Stayz · Short-term rentals
More Customer support integrations.
Wopie works in 3,200+ apps, and can use several in one job.
Freshchat integration
Freshchat questions, answered.
No. Every reply waits for your OK.
Freshchat and its logo belong to their owner and are shown only to say the two work together.