wopie.

Freshdesk AI agent for Slack and Teams

Put Wopie to work in Freshdesk.

Wopie sorts Freshdesk tickets, assigns them to the right agent and drafts replies for you to approve.

Hire for free

$100 in credits · No card needed

# helpdesk

Leo in #helpdesk

@wopie how is the helpdesk doing this week?

Wopie Quoted 75 credits before starting

212 tickets came in and 190 were solved. The average first reply took 3 hours. 14 tickets are overdue.

Used 69 credits·Answered in #helpdesk

How Wopie works with Freshdesk.

Wopie is an AI agent that works in Freshdesk for you. You ask in Slack or Microsoft Teams. It checks the queue, hands tickets to the right agent or group, adds notes and drafts replies. It can close solved tickets. Replies to customers, deleted tickets and removed articles all wait for a person's OK.

  1. 1Ask in a channelWrite what you need in Slack or Microsoft Teams, the way you'd ask a teammate. No setup in Freshdesk.
  2. 2Wopie does the workIt tells you the credits first, then works in Freshdesk and your other tools, and posts the result in the thread.
  3. 3You stay in chargeAnything that reaches a customer, moves money or deletes data waits for your OK.
Works in
Slack and Microsoft Teams
Connects
Sign in to Freshdesk once
Category
Customer support
What it can do
57 Freshdesk actions: 28 look things up, 29 make changes
Price
$100 in free credits, then pay per job

Wopie uses Freshdesk with your other tools.

Ask for a result that needs more than one tool. Wopie pulls from Freshdesk, checks the rest and hands back one finished answer.

Everything Wopie can do in Freshdesk.

57 Freshdesk actions, in plain words. You never pick them yourself: ask for the result and Wopie chooses. 28 only look things up. The rest make changes, inside the access you give it.

  • Add note to ticketChanges

    Add a note or conversation to a ticket.

  • Add ticket tagsChanges

    Add tags to a ticket.

  • Assign ticket to agentChanges

    Assign a Freshdesk ticket to a specific agent.

  • Assign ticket to groupChanges

    Assign a Freshdesk ticket to a specific group.

  • Close ticketChanges

    Set a Freshdesk ticket's status to 'Closed'.

  • Create a companyChanges

    Create a company.

  • Create a contactChanges

    Create a contact.

  • Create a replyChanges

    Create a reply to a ticket.

  • Create a threadChanges

    Create a thread to a ticket.

  • Create a ticketChanges

    Create a ticket.

  • Create agentChanges

    Create an agent in Freshdesk.

  • Create message for threadChanges

    Create message for a thread.

Safe in Freshdesk by default.

  • Only what you share

    Wopie sees only what your Freshdesk connection allows, and never more than the person who asked.

  • Asks before it acts

    Looking things up runs on its own. Anything that reaches a customer, moves money or deletes data waits for your OK.

  • Every step on record

    Each change it makes in Freshdesk is logged, with who asked and who approved it.

How Wopie stays safe

From owners using it

What owners are saying.

  • “Wopie.ai has transformed how I run the agency. Enquiries, follow-ups and everyday admin are easier to stay on top of, freeing me to focus on our clients and growth. It's simple to use, and the entire operation now runs more smoothly.”

    Harcourts · Real estate

  • “Wopie.ai has genuinely changed how I run Aster Stayz. It saves me hours on everyday tasks, giving me more time to care for our guests and grow the business. It's simple to use and has made the entire operation feel far more manageable.”

    Aster Stayz · Short-term rentals

More Customer support integrations.

Wopie works in 3,200+ apps, and can use several in one job.

Browse all integrations

Freshdesk integration

Freshdesk questions, answered.

Only after you approve the list it shows you.

Freshdesk and its logo belong to their owner and are shown only to say the two work together.