LiveAgent AI agent for Slack and Teams
Put Wopie to work in LiveAgent.
Wopie reads LiveAgent tickets, adds tags, updates statuses and tells you what needs attention.
$100 in credits · No card needed
Rafa in #support
@wopie what tickets are open in LiveAgent right now?
Wopie Quoted 50 credits before starting
29 open tickets. Eleven are billing, nine are shipping and five have waited over a day.
Used 46 credits·Answered in #support
Rafa in #support
@wopie what is ticket 5512 about?
Wopie Quoted 40 credits before starting
A customer got the wrong size and wants an exchange. Two messages so far. The last reply was yesterday.
Used 37 credits·Answered in the thread
Rafa in #support
@wopie tag all the refund tickets from today
Wopie Quoted 70 credits before starting
Eight tickets mention refunds. I added the refund tag to each one.
Used 64 credits·Updated in LiveAgent
Rafa in #support
@wopie resolve the tickets where the customer said thanks
Wopie Quoted 125 credits before starting
Six tickets end with thanks from the customer. I will mark them resolved after you approve.
Used 115 credits·Waiting for your OK
How Wopie works with LiveAgent.
Wopie is an AI agent that works in LiveAgent for you. You ask in Slack or Microsoft Teams. It finds tickets, reads the messages, adds tags and changes a ticket's status. It also adds new customers. It asks before any reply goes to a customer.
- 1Ask in a channelWrite what you need in Slack or Microsoft Teams, the way you'd ask a teammate. No setup in LiveAgent.
- 2Wopie does the workIt tells you the credits first, then works in LiveAgent and your other tools, and posts the result in the thread.
- 3You stay in chargeAnything that reaches a customer, moves money or deletes data waits for your OK.
- Works in
- Slack and Microsoft Teams
- Connects
- Sign in to LiveAgent once
- Category
- Customer support
- What it can do
- 10 LiveAgent actions: 7 look things up, 3 make changes
- Price
- $100 in free credits, then pay per job
Everything Wopie can do in LiveAgent.
10 LiveAgent actions, in plain words. You never pick them yourself: ask for the result and Wopie chooses. 7 only look things up. The rest make changes, inside the access you give it.
- Add tag to ticketChanges
Add a tag to a ticket.
- Create customerChanges
Creates a customer.
- Get agentLooks up
Gets agent info and auth token.
- Get ticketLooks up
Get a ticket.
- List Agent optionsLooks up
Gets available options for the Agent field.
- List Group optionsLooks up
Gets available options for the Group field.
- List tagsLooks up
Lists all tags.
- List ticket messagesLooks up
List all messages for a specific ticket.
- List ticketsLooks up
Lists all tickets.
- Update ticket statusChanges
Update the status of a ticket.
Safe in LiveAgent by default.
- Only what you share
Wopie sees only what your LiveAgent connection allows, and never more than the person who asked.
- Asks before it acts
Looking things up runs on its own. Anything that reaches a customer, moves money or deletes data waits for your OK.
- Every step on record
Each change it makes in LiveAgent is logged, with who asked and who approved it.
From owners using it
What owners are saying.
“Wopie.ai has transformed how I run the agency. Enquiries, follow-ups and everyday admin are easier to stay on top of, freeing me to focus on our clients and growth. It's simple to use, and the entire operation now runs more smoothly.”
Harcourts · Real estate
“Wopie.ai has genuinely changed how I run Aster Stayz. It saves me hours on everyday tasks, giving me more time to care for our guests and grow the business. It's simple to use and has made the entire operation feel far more manageable.”
Aster Stayz · Short-term rentals
More Customer support integrations.
Wopie works in 3,200+ apps, and can use several in one job.
LiveAgent integration
LiveAgent questions, answered.
No. It reads and tags. Every reply to a customer waits for your OK.
LiveAgent and its logo belong to their owner and are shown only to say the two work together.