Jira Service Desk AI agent for Slack and Teams
Put Wopie to work in Jira Service Desk.
Wopie finds Jira Service Desk requests, logs new ones and moves them along for your team.
$100 in credits · No card needed
Callum in #it-support
@wopie what requests are waiting on me?
Wopie Quoted 50 credits before starting
Six requests wait on you. Two are access requests and one is a broken laptop marked high priority.
Used 46 credits·Answered in #it-support
Callum in #it-support
@wopie log a request for a new laptop for Priya
Wopie Quoted 60 credits before starting
Request created in IT Help for Priya Rao. It uses the New hardware form and is not assigned yet.
Used 55 credits·Created in Jira
Callum in #it-support
@wopie what is the status of the VPN request from Dan?
Wopie Quoted 40 credits before starting
It is In progress with Marta. She added a note this morning asking Dan to restart his router.
Used 37 credits·Answered in the thread
Callum in #it-support
@wopie reply to Dan and close the VPN request
Wopie Quoted 125 credits before starting
Reply ready: it says the VPN works again and asks Dan to tell us if not. I will send and close after you approve.
Used 115 credits·Waiting for your OK
How Wopie works with Jira Service Desk.
Wopie is an AI agent that works in Jira Service Desk for you. You ask in Slack or Microsoft Teams. It finds requests, adds comments, logs a new ticket for a customer and moves a request to the next step. It asks before any message goes to a customer.
- 1Ask in a channelWrite what you need in Slack or Microsoft Teams, the way you'd ask a teammate. No setup in Jira Service Desk.
- 2Wopie does the workIt tells you the credits first, then works in Jira Service Desk and your other tools, and posts the result in the thread.
- 3You stay in chargeAnything that reaches a customer, moves money or deletes data waits for your OK.
- Works in
- Slack and Microsoft Teams
- Connects
- Sign in to Jira Service Desk once
- Category
- Customer support
- What it can do
- 20 Jira Service Desk actions: 15 look things up, 5 make changes
- Price
- $100 in free credits, then pay per job
Wopie uses Jira Service Desk with your other tools.
Ask for a result that needs more than one tool. Wopie pulls from Jira Service Desk, checks the rest and hands back one finished answer.
Everything Wopie can do in Jira Service Desk.
20 Jira Service Desk actions, in plain words. You never pick them yourself: ask for the result and Wopie chooses. 15 only look things up. The rest make changes, inside the access you give it.
- Create comment on requestChanges
Create a comment on a customer request.
- Create requestChanges
Creates a customer request in a Jira Service Management service desk.
- Download issue attachmentLooks up
- Find Service Desk customersLooks up
- Find usersLooks up
- Get current userLooks up
- Get requestLooks up
Gets the full details of a Jira Service Desk request including its field values and comment thread in a single response.
- Get request statusLooks up
Returns the status history of a Jira Service Desk request: the current status plus previous states with timestamps.
- Get Request type formLooks up
Gets the form attached to a request type, so you can ask the user each question and pass their answers in the form argument of…
- List cloud optionsLooks up
- List issue attachmentsLooks up
- List my requestsLooks up
Lists Jira Service Desk requests owned or participated in by the current user.
Safe in Jira Service Desk by default.
- Only what you share
Wopie sees only what your Jira Service Desk connection allows, and never more than the person who asked.
- Asks before it acts
Looking things up runs on its own. Anything that reaches a customer, moves money or deletes data waits for your OK.
- Every step on record
Each change it makes in Jira Service Desk is logged, with who asked and who approved it.
From owners using it
What owners are saying.
“Wopie.ai has transformed how I run the agency. Enquiries, follow-ups and everyday admin are easier to stay on top of, freeing me to focus on our clients and growth. It's simple to use, and the entire operation now runs more smoothly.”
Harcourts · Real estate
“Wopie.ai has genuinely changed how I run Aster Stayz. It saves me hours on everyday tasks, giving me more time to care for our guests and grow the business. It's simple to use and has made the entire operation feel far more manageable.”
Aster Stayz · Short-term rentals
More Customer support integrations.
Wopie works in 3,200+ apps, and can use several in one job.
Jira Service Desk integration
Jira Service Desk questions, answered.
No. A message to a customer waits for your OK.
Jira Service Desk and its logo belong to their owner and are shown only to say the two work together.