wopie.

HelpDesk AI agent for Slack and Teams

Put Wopie to work in HelpDesk.

Wopie reads your HelpDesk tickets, finds what is stuck and shows how your support team is doing.

Hire for free

$100 in credits · No card needed

# support

Carla in #support

@wopie how many HelpDesk tickets are open?

Wopie Quoted 40 credits before starting

37 open tickets. 12 came in today and 5 have waited more than two days.

Used 37 credits·Answered in #support

How Wopie works with HelpDesk.

Wopie is an AI agent that works in HelpDesk for you. You ask in Slack or Microsoft Teams. It lists open tickets, shows who is busy, finds old tickets with no reply and checks your canned replies. It only reads, so it never answers a customer.

  1. 1Ask in a channelWrite what you need in Slack or Microsoft Teams, the way you'd ask a teammate. No setup in HelpDesk.
  2. 2Wopie does the workIt tells you the credits first, then works in HelpDesk and your other tools, and posts the result in the thread.
  3. 3You stay in chargeAnything that reaches a customer, moves money or deletes data waits for your OK.
Works in
Slack and Microsoft Teams
Connects
With your HelpDesk API key
Category
Customer support
What it can do
14 HelpDesk actions: 14 look things up, 0 make changes
Price
$100 in free credits, then pay per job

Wopie uses HelpDesk with your other tools.

Ask for a result that needs more than one tool. Wopie pulls from HelpDesk, checks the rest and hands back one finished answer.

Everything Wopie can do in HelpDesk.

14 HelpDesk actions, in plain words. You never pick them yourself: ask for the result and Wopie chooses. 14 only look things up. The rest make changes, inside the access you give it.

  • List agentsLooks up
  • List canned responsesLooks up

    List canned responses. Use when you need to gets all predefined reply templates for tickets.

  • List custom fieldsLooks up

    List all custom fields defined in the account.

  • List email domainsLooks up
  • List licensesLooks up
  • List reply addressesLooks up
  • List rulesLooks up

    Gets a list of rules configured in the account.

  • List subscriptionsLooks up
  • List teamsLooks up
  • List ticketsLooks up
  • List trusted emailsLooks up

    Gets a list of trusted email addresses or domains.

  • List viewsLooks up

    List agent views. Use when you need to gets saved ticket views after authentication.

Safe in HelpDesk by default.

  • Only what you share

    Wopie sees only what your HelpDesk connection allows, and never more than the person who asked.

  • Asks before it acts

    Looking things up runs on its own. Anything that reaches a customer, moves money or deletes data waits for your OK.

  • Every step on record

    Each change it makes in HelpDesk is logged, with who asked and who approved it.

How Wopie stays safe

From owners using it

What owners are saying.

  • “Wopie.ai has transformed how I run the agency. Enquiries, follow-ups and everyday admin are easier to stay on top of, freeing me to focus on our clients and growth. It's simple to use, and the entire operation now runs more smoothly.”

    Harcourts · Real estate

  • “Wopie.ai has genuinely changed how I run Aster Stayz. It saves me hours on everyday tasks, giving me more time to care for our guests and grow the business. It's simple to use and has made the entire operation feel far more manageable.”

    Aster Stayz · Short-term rentals

More Customer support integrations.

Wopie works in 3,200+ apps, and can use several in one job.

Browse all integrations

HelpDesk integration

HelpDesk questions, answered.

No. It reads your tickets and reports. A person writes and sends every reply.

HelpDesk and its logo belong to their owner and are shown only to say the two work together.