wopie.

Freshservice AI agent for Slack and Teams

Put Wopie to work in Freshservice.

Wopie handles Freshservice tickets, finds the right help article and drafts new ones for your OK.

Hire for free

$100 in credits · No card needed

# it-help

Tobias in #it-help

@wopie open a ticket: Priya's laptop will not connect to the office wifi

Wopie Quoted 70 credits before starting

Ticket created for Priya, category Network, priority medium. It is assigned to the helpdesk queue.

Used 62 credits·Created in Freshservice

How Wopie works with Freshservice.

Wopie is an AI agent that works in Freshservice for you. You ask in Slack or Microsoft Teams. It opens a ticket from a chat, reads a ticket's status and finds help articles. It drafts new articles from fixes you describe. Publishing or deleting an article waits for your OK.

  1. 1Ask in a channelWrite what you need in Slack or Microsoft Teams, the way you'd ask a teammate. No setup in Freshservice.
  2. 2Wopie does the workIt tells you the credits first, then works in Freshservice and your other tools, and posts the result in the thread.
  3. 3You stay in chargeAnything that reaches a customer, moves money or deletes data waits for your OK.
Works in
Slack and Microsoft Teams
Connects
Sign in to Freshservice once
Category
Customer support
What it can do
11 Freshservice actions: 6 look things up, 5 make changes
Price
$100 in free credits, then pay per job

Wopie uses Freshservice with your other tools.

Ask for a result that needs more than one tool. Wopie pulls from Freshservice, checks the rest and hands back one finished answer.

Everything Wopie can do in Freshservice.

11 Freshservice actions, in plain words. You never pick them yourself: ask for the result and Wopie chooses. 6 only look things up. The rest make changes, inside the access you give it.

  • Create solution articleChanges

    Create a solution article.

  • Create ticketChanges

    Create a new ticket.

  • Delete solution articleChanges

    Delete a solution article.

  • Get solution articleLooks up

    Get a solution article.

  • Get ticketLooks up

    Get a ticket.

  • List solution articlesLooks up

    List all solution articles.

  • List solution categoriesLooks up

    List all solution categories.

  • List Solution Category optionsLooks up

    Gets available options for the Solution Category field.

  • List Ticket optionsLooks up

    Gets available options for the Ticket field.

  • Update solution articleChanges

    Update a solution article.

  • Update ticketChanges

    Update a ticket.

Safe in Freshservice by default.

  • Only what you share

    Wopie sees only what your Freshservice connection allows, and never more than the person who asked.

  • Asks before it acts

    Looking things up runs on its own. Anything that reaches a customer, moves money or deletes data waits for your OK.

  • Every step on record

    Each change it makes in Freshservice is logged, with who asked and who approved it.

How Wopie stays safe

From owners using it

What owners are saying.

  • “Wopie.ai has transformed how I run the agency. Enquiries, follow-ups and everyday admin are easier to stay on top of, freeing me to focus on our clients and growth. It's simple to use, and the entire operation now runs more smoothly.”

    Harcourts · Real estate

  • “Wopie.ai has genuinely changed how I run Aster Stayz. It saves me hours on everyday tasks, giving me more time to care for our guests and grow the business. It's simple to use and has made the entire operation feel far more manageable.”

    Aster Stayz · Short-term rentals

More Customer support integrations.

Wopie works in 3,200+ apps, and can use several in one job.

Browse all integrations

Freshservice integration

Freshservice questions, answered.

No. Publishing or deleting an article waits for your OK.

Freshservice and its logo belong to their owner and are shown only to say the two work together.