FuseDesk AI agent for Slack and Teams
Put Wopie to work in FuseDesk.
Wopie opens and updates FuseDesk cases, adds notes and tells you which customers are still waiting.
$100 in credits · No card needed
Brenda in #support
@wopie which FuseDesk cases have waited the longest?
Wopie Quoted 60 credits before starting
Four cases have waited over 48 hours. The oldest is Dana Reyes at 5 days, about a missing refund.
Used 52 credits·Answered in #support
Brenda in #support
@wopie open a case for Hector Alvarez, his license key does not work
Wopie Quoted 60 credits before starting
Case created in the Billing department. I added his name, the key problem and a link to this thread.
Used 52 credits·Created in FuseDesk
Brenda in #support
@wopie tag every case about the October outage as outage-oct
Wopie Quoted 130 credits before starting
I can tag 27 cases that mention the outage. I left 3 alone because they are about something else.
Used 118 credits·Waiting for your OK
Brenda in #support
@wopie merge the three cases from Lopez Plumbing into one
Wopie Quoted 50 credits before starting
The three cases are about the same invoice. Merging cannot be undone, so I will wait for your yes.
Used 44 credits·Waiting for your OK
How Wopie works with FuseDesk.
Wopie is an AI agent that works in FuseDesk for you. You ask in Slack or Microsoft Teams. It opens a support case, adds notes, tags cases and shows which customers have waited longest. It can update many cases at once. Merging cases and closing chats cannot be undone, so they wait for your OK.
- 1Ask in a channelWrite what you need in Slack or Microsoft Teams, the way you'd ask a teammate. No setup in FuseDesk.
- 2Wopie does the workIt tells you the credits first, then works in FuseDesk and your other tools, and posts the result in the thread.
- 3You stay in chargeAnything that reaches a customer, moves money or deletes data waits for your OK.
- Works in
- Slack and Microsoft Teams
- Connects
- With your FuseDesk API key
- Category
- Customer support
- What it can do
- 27 FuseDesk actions: 14 look things up, 13 make changes
- Price
- $100 in free credits, then pay per job
Everything Wopie can do in FuseDesk.
27 FuseDesk actions, in plain words. You never pick them yourself: ask for the result and Wopie chooses. 14 only look things up. The rest make changes, inside the access you give it.
- Add case noteChanges
Add an internal note or call record to a case and.
- Merge cases in bulkChanges
- Update cases in bulkChanges
- Change case tagChanges
- Close chatChanges
- Create caseChanges
- Create case tagChanges
- Create contactChanges
- Get caseLooks up
- Get chatLooks up
- Get contactLooks up
- Get departmentLooks up
Safe in FuseDesk by default.
- Only what you share
Wopie sees only what your FuseDesk connection allows, and never more than the person who asked.
- Asks before it acts
Looking things up runs on its own. Anything that reaches a customer, moves money or deletes data waits for your OK.
- Every step on record
Each change it makes in FuseDesk is logged, with who asked and who approved it.
From owners using it
What owners are saying.
“Wopie.ai has transformed how I run the agency. Enquiries, follow-ups and everyday admin are easier to stay on top of, freeing me to focus on our clients and growth. It's simple to use, and the entire operation now runs more smoothly.”
Harcourts · Real estate
“Wopie.ai has genuinely changed how I run Aster Stayz. It saves me hours on everyday tasks, giving me more time to care for our guests and grow the business. It's simple to use and has made the entire operation feel far more manageable.”
Aster Stayz · Short-term rentals
More Customer support integrations.
Wopie works in 3,200+ apps, and can use several in one job.
FuseDesk integration
FuseDesk questions, answered.
No. Anything a customer will read waits for your OK.
FuseDesk and its logo belong to their owner and are shown only to say the two work together.