Zoho Desk AI agent for Slack and Teams
Put Wopie to work in Zoho Desk.
Wopie sorts your Zoho Desk tickets, finds past answers and drafts replies that wait for your OK.
$100 in credits · No card needed
Ayesha in #support
@wopie which tickets are still open after two days?
Wopie Quoted 70 credits before starting
14 tickets are over two days old. Six are about delivery, four about login problems. The oldest is 6 days.
Used 61 credits·Answered in #support
Ayesha in #support
@wopie do we have a help article about changing a billing email?
Wopie Quoted 40 credits before starting
Yes: 'Update your billing details', last edited in August. It covers email, card and invoice name.
Used 34 credits·Answered with the link
Ayesha in #support
@wopie draft replies to the six delivery tickets
Wopie Quoted 200 credits before starting
Six replies are ready. Each one names the order, says what we know and offers a refund where the delay is over 5 days.
Used 170 credits·Waiting for your OK
Ayesha in #support
@wopie move all tickets about the login bug to the Engineering department
Wopie Quoted 75 credits before starting
Four tickets match the login bug. I'll move them to Engineering and add a note that they are linked.
Used 67 credits·Waiting for your OK
How Wopie works with Zoho Desk.
Wopie is an AI agent that works in Zoho Desk for you. You ask in Slack or Microsoft Teams. It finds tickets, reads the whole conversation, searches your help articles and drafts replies in your tone. It updates tickets and contacts too. Nothing goes to a customer until a person says OK.
- 1Ask in a channelWrite what you need in Slack or Microsoft Teams, the way you'd ask a teammate. No setup in Zoho Desk.
- 2Wopie does the workIt tells you the credits first, then works in Zoho Desk and your other tools, and posts the result in the thread.
- 3You stay in chargeAnything that reaches a customer, moves money or deletes data waits for your OK.
- Works in
- Slack and Microsoft Teams
- Connects
- Sign in to Zoho Desk once
- Category
- Product & project
- What it can do
- 30 Zoho Desk actions: 19 look things up, 11 make changes
- Price
- $100 in free credits, then pay per job
Everything Wopie can do in Zoho Desk.
30 Zoho Desk actions, in plain words. You never pick them yourself: ask for the result and Wopie chooses. 19 only look things up. The rest make changes, inside the access you give it.
- Add ticket attachmentChanges
Attaches a file to a ticket.
- Add ticket commentChanges
Adds a comment to a ticket.
- Create accountChanges
Creates an account in your help desk portal.
- Create contactChanges
Creates a contact in your help desk portal.
- Create ticketChanges
Creates a ticket in your helpdesk.
- Delete ticket commentChanges
Deletes a specific comment from a ticket.
- Download thread attachmentLooks up
Download a specific attachment belonging to a thread of a ticket.
- Find contactLooks up
Searches for contacts in your help desk portal.
- Find or create contactChanges
Finds or create a contact.
- Get articleLooks up
Gets the details of a knowledge base article.
- Get thread detailsLooks up
Gets details for a specific thread belonging to a ticket.
- Get ticket commentLooks up
Gets details of a specific comment on a ticket.
Safe in Zoho Desk by default.
- Only what you share
Wopie sees only what your Zoho Desk connection allows, and never more than the person who asked.
- Asks before it acts
Looking things up runs on its own. Anything that reaches a customer, moves money or deletes data waits for your OK.
- Every step on record
Each change it makes in Zoho Desk is logged, with who asked and who approved it.
From owners using it
What owners are saying.
“Wopie.ai has transformed how I run the agency. Enquiries, follow-ups and everyday admin are easier to stay on top of, freeing me to focus on our clients and growth. It's simple to use, and the entire operation now runs more smoothly.”
Harcourts · Real estate
“Wopie.ai has genuinely changed how I run Aster Stayz. It saves me hours on everyday tasks, giving me more time to care for our guests and grow the business. It's simple to use and has made the entire operation feel far more manageable.”
Aster Stayz · Short-term rentals
More Product & project integrations.
Wopie works in 3,200+ apps, and can use several in one job.
Zoho Desk integration
Zoho Desk questions, answered.
No. Every reply waits for your OK before it is sent.
Zoho Desk and its logo belong to their owner and are shown only to say the two work together.